Frequently Asked Questions
Everything you need to know about our artisanal gourmet chocolates and delivery services.
How do you ensure the chocolate doesn't melt during shipping?
We use specialized temperature-controlled packaging, including insulated liners and cold packs, for all orders shipped to warm climates or during summer months to ensure your chocolates arrive in perfect condition.
Are your chocolates suitable for people with nut allergies?
While many of our chocolates do not contain nuts as an active ingredient, all of our products are handcrafted in a facility that processes peanuts and tree nuts. We recommend those with severe allergies exercise caution.
What is the shelf life of your artisanal truffles?
Our fresh ganache truffles are best enjoyed within 3 to 4 weeks of delivery. To maintain peak flavor, store them in a cool, dry place between 60-68°F (15-20°C) away from direct sunlight.
Do you offer vegan or dairy-free options?
Yes, we have a dedicated collection of dark chocolates and vegan-friendly bars made with alternative milks like oat and coconut. Look for the 'Vegan' tag on our product pages.
Can I customize a gift box with specific flavors?
Absolutely. Our 'Build Your Own Box' feature allows you to select your favorite individual pieces to create a personalized assortment for yourself or as a gift.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our support team within 48 hours for a replacement or refund.