Returns & Refund Policy
Due to the perishable nature of our artisanal chocolates, we are unable to accept returns; however, if your order arrives damaged or unsatisfactory, we are committed to making it right through a replacement or refund.
Contact Support
Email our customer care team within 48 hours of delivery with your order number and a brief description of the issue.
Submit Documentation
Provide clear photographs of the damaged packaging or product to help our quality control team assess the situation.
Internal Review
Our gourmet specialists will review your claim within 2 business days to determine the eligibility for a refund or reshipment.
Resolution
Once approved, a replacement box will be dispatched immediately or a full credit will be applied to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing